Terms & Conditions

Terms of Sale
(1) Introduction
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an
order for products from our website.
(2) Interpretation
In these terms of sale, “we” means DMSO AU (and “us” and “our” will be
construed accordingly); and “you” means our customer or potential customer for
products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”;
and your order for products constitutes a contractual offer. No contract will
come into force between you and we unless and until we accept your order in
accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to
take the following steps: you must add any the products you wish to purchase to
your shopping cart, and then proceed to the checkout; (ii) if you are a new
customer, you must then create an account with us and log in; if you are an
existing customer, you must enter your login details; (iii) once you are logged in,
you must select your preferred method of delivery and confirm your order and
your consent to these terms of sale; (iv) you will be transferred to the PayPal
website, and PayPal will handle your payment; (v) we will then send you an
initial acknowledgment; and (vi) once we have checked whether we are able to
meet your order, we will either send you an order confirmation (at which point
your order will become a binding contract) or we will confirm by email that we
are unable to meet your order.”
We will not file a copy of these terms of sale specifically in relation to your order.
We may update the version of these terms of sale on the website from time to
time, and we do not guarantee that the version you have agreed to will remain
accessible. We therefore recommend that you download, print and retain a copy
of these terms of sale for your records.
We can provide these terms of sale in English, French, German & Italian.
Before you place your order, you will have the opportunity of identifying
whether you have made any input errors by checking the payment screens you
may correct those input errors before placing your order by send email within a
1 hour of purchase to info@dmso.com.au
(4) The products
DMSO products are made from pure DMSO all products are our own brand.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large
number of products and it is always possible that some of the prices on the
website may be incorrect. We will verify prices as part of our sale procedures so
that a product’s correct price will be stated when you pay for the product.
In addition to the price of the products, you will/may have to pay a delivery
charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the
products and/or cancel the contract between us if the price is not received from
you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by PayPal, our preferred payment
method. Prices for products are liable to change at
cannot guarantee delivery by the relevant date. We do however guarantee that
unless there are exceptional circumstances all deliveries of products will be
dispatched within two days of the later of receipt of payment and the date of our
order confirmation.
We will deliver products worldwide at varying delivery rates based on your
shipping selection.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the
products will only pass to you upon the later of:
(a) Delivery of the products; and
(b) Receipt by us of full payment of all sums due in respect of the products
(including delivery charges).
We will be entitled to recover payment for the products even where ownership
has not passed to you.
(9) “Cooling off” period
You may cancel a contract to purchase a product or products at any time within
three working days after the day you received the relevant products or products
(subject to the limitations set out below).
If you cancel a contract on this basis, you must inform us in writing products to
us immediately, in the same condition in which you received them. Products
returned by you in accordance with this Section will be refunded in full
(Excluding the cost of sending the products to you). However, you will be
responsible for paying the cost of returning the product to us.If you cancel a
contract on this basis and you do not return to the products to us, we may
recover the products and charge you for the costs we incur in doing so. Similarly,
if you return the products at our expense, we may pass that expense on to you.
(10) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right
to receive a refund in respect of any defective product we sell to you).
(11) Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any
money received from you using the same method originally used by you to pay
for your purchase. We will process the refund due to you as soon as possible and,
in any event; within 30 days of the day we received your valid notice of
(12) Limitations of liability
Nothing in these terms of sale will limit or exclude your or our liability for: (I)
death or personal injury caused by negligence; (ii) fraud or fraudulent
misrepresentation; or (iii) any matter for which it would be illegal to limit or
exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we
will not be liable for any business losses (including without limitation loss of
income or revenue, loss of business, loss of profits or contracts, loss of
anticipated savings, loss of data or waste of management or office time).
(13) General terms
Images of products on our website are for illustrative purposes; actual products
may differ from such images.
We will treat all your personal information that we collect in connection with
your order in accordance with all applicable laws we never pass your
information details of any kind to third parties. Contracts under these terms of
sale may only be varied by an instrument in writing signed by both you and us.
We may revise these terms of sale from time‐to‐time, but such revisions will not
affect the terms of any contracts which we have entered into with you. If any
provision of these terms of sale is held invalid or unenforceable by a court of
competent jurisdiction, the remaining provisions will remain in full force and
effect, and such invalid or unenforceable provisions or portion thereof will be
deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or
otherwise, in any one or more instances, will be deemed to be, or be construed
as, a further or continuing waiver of that provision or any other provision of
these terms of sale. You may not assign charge, sub‐contract or otherwise
transfer any of your rights or obligations arising under these terms of sale. Any
attempt by you to do so will be null and void. We may assign, charge, subcontract
or otherwise transfer any of our rights or obligations arising under these terms
of sale, at any time – providing such action does not serve to reduce the
guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it
and is not intended to benefit, or be enforceable by, any other person. The right
of the parties to terminate, rescinds, or agrees any amendment, variation, waiver
or settlement under such contracts is not subject to the consent of any person
who is not a party to the relevant contract.
Subject to the first paragraph of Section [12]: these terms of sale contain the
entire agreement and understanding of the parties in relation to the purchase of
products from our website, and supersede all previous agreements and
understandings between the parties in relation to the purchase of products from
our website; and each party acknowledges that no representations not expressly
contained in these terms of sale have been made by or on behalf of the other
party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with
English law, and the courts of England will have [non‐]exclusive jurisdiction to
adjudicate any dispute arising under or in relation to these terms of sale.
(14) About us
Our full name is DMSO AU
Principal trading address is PO Box 9893 Colchester England CO1 9EL
Our email address is info@dmso.com.au
Refund Policy
With all new purchases of DMSO products and services we offer a 15 day money
back guarantee to unused & unopened products. If you are in any way unhappy
with your purchase then you can request a refund at any time within 15 days of
your purchase.
All refunds are subject to our standard refunds policy. If you feel you require a
refund (e.g. you wish to use our money back guarantee, the order was made by
mistake, etc.) you may request the refund by contacting us
(info@dmso.com.au) depending upon how you made the original payment,
your refund will be credited to your PayPal account or to your credit/debit card.
Privacy Policy
Who we are in this privacy policy references to “we”, “us” and “our” are to DMSO
AU. References to “our Website” or “the Website”
What information we collect and how the information we collect via the Website
may include.

  1. Any personal details you knowingly provide us with through forms and our
    email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be
    necessary for the bank or card‐processing agency to verify your personal details
    for authorization outside the European Economic Area
    (EEA). Such information will not be transferred out of the EEA for any other
  3. Your preferences and use of email updates, recorded by emails we send you (if
    you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is
    recorded by our web server when you request any page or component on the
    Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website that allows us to recognize you and your
    preferred settings, this saves you from re‐entering information on return visits
    to the site. Such data is recorded locally on your computer through the use of
    cookies. Most browsers can be programmed to reject, or warn you before
    downloading cookies, information regarding this may be found in your browsers
    ‘help’ facility.
    What we do with your information
    Any personal information we collect from this website will be used in accordance
    with the Data Protection Act 1998 and other applicable laws. The details we
    collect will be used:
  6. To process your order, to provide after sales service deliver products or
    services you have purchased and/or to provide after‐sales service
  7. In certain cases we may use your email address to send you information on
    our other products and services. In such a case you will be offered the option to
    opt in/out before completing your purchase.
  8. We never hold or share your credit card or debit card information with third
    parties our website payment processing is secure & does not share your card
    data with us (DMSO AU)
  9. We never share your personal information regarding your purchase your
    email or any other personally identifying information with third parties except
    law enforcement agencies in fight against crime & fraud.
    You’re Rights
    You have the right to request a copy of any information that we currently hold
    about you. In order to receive such information please send your contact details
    including address and payment of £10 to cover administration expenses to the
    following address:
    Privacy Policy, DMSO AU Po Box 9893 Colchester Essex England C01 9EL
    Other Websites
    This privacy policy only covers this website. Any other websites which may be
    linked to by our website are subject to their own policy, which may differ from

Welcome to DMSO AU

These terms and conditions outline the rules and regulations for the use of DMSO AU’s Website.
DMSO AU is located at:

po box9893 colchester
CO19EL – essex , colchester

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use DMSO AU’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of colchester. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using DMSO AU’s website you consent to the use of cookies in accordance with DMSO AU’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@dmso.com.au. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of DMSO AU’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.